Are you on the correct site?
Does the URL for this webpage contain the two-letter abbreviation for your state or territory? If not, you need to verify and re-enter the URL for your State's Track-Kit system.

Is your account disabled?
If you have not logged into Track-Kit for 120 days or more, your account is automatically disabled, as per the policy of your State’s administrators.
Contact your medical facility collection site or your law enforcement agency for account reactivation.

If you are a portal user and do know your local Track-Kit administrator, contact Track-Kit support by phone at 410-599-4031 or by email at track-kit.support@invitahealth.com. 
Track-Kit support personnel can tell you the name(s) of your Track-Kit administrators. Support personnel cannot reactivate your account.

Forgot your password?
If you are a portal user you can request a password reset by entering your username (email address) for your account.
Note: Password reset expires after 72 hours.